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Wrapping Up

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Manager Management

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Module 1

Getting Started Manager Management
Workshop Objectives Manager Management

Module 2

Grooming a New Manager
Set Specific Goals
Authority (What They Can and Can’t Do)
Create a Shared Vision
The More They Learn, the More Responsibility They Get
Case study: Module 2 - Manager Management

Module 3

Coaching and Mentoring (I)
Writing Performance Review
Provide Clear and Timely Feedback
Praise in Public, Criticize in Private
Make Sure Your Door is Always Open
Case study: Module 3 - Manager Management

Module 4

Coaching and Mentoring (II)
Offer Advice, Not the Solution
Create a Supportive Environment
Build Ownership
360 Degree Feedback
Case study: Module 4 - Manager Management

Module 5

Measuring Performance
Staying Within Their Budget
Setting Measurable Objectives
Skip Level Feedback
Collaborate on Criteria to be Evaluated
Case study: Module 5 - Manager Management

Module 6

Motivating Managers
Provide the Needed Resources
Bonuses and Incentives
Give Credit for Good Work
Keep Them Challenged
Case study: Module 6 - Manager Management

Module 7

Signs of Poor Management
Missed Deadlines
Team Turnover
Losing Customers
Little or No Growth
Case study: Module 7 - Manager Management

Module 8

Trust Your Team of Managers
Do Not Micromanage
Promote Open and Honest Communication
Reward Initiative
Trust, But Verify
Case study: Module 8 - Manager Management

Module 9

When an Employee Complains About Their Manager
Keep the Information Confidential
Gather Information from Both Sides
Coach or Delegate the Solution
Follow-up with the Manager or Employee
Case study: Module 9 - Manager Management

Module 10

When Do You Step In?
Unsafe or Dangerous Events
Legal Ramifications
Severe Financial Costs
Repeated Failures after Coaching Has Occurred
Case study: Module 10- Manager Management

Module 11

Remember These Basic Qualities
Express Confidence in Their Abilities
Practice What You Preach
Have an Open Door
Their Success is Your Success
Case study: Module 11 - Manager Management

Module 12

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