- Greet customers with a smile, either in person or on the phone. It may sound corny, but it’s true that customers can hear the smile in your voice when you talk on the phone.
- Be helpful, even if there’s no profit in it. Make customers feel that your primary concern is being helpful to them, whether or not you are actually going to sell them something.
- Know your product or service. If customers feel that you don’t have the knowledge they need, they will look for someone else who does. Your expertise is part of the value you bring to customer interactions.
- Don’t make customers feel like dummies. Of course you know more than your customers do about your product or service, but don’t make them feel inadequate because they don’t share your expertise.
- Listen to customers. In dealing with customers, listen more than you talk.
- Remember that employees will treat customers the way they are treated by management. If employees are treated with consideration and respect, they will be more likely to treat customers the same way.
- Make customers feel important and appreciated. When a customer needs help, set aside what you’re doing, and focus on the customer.
- Make things easy for customers. Think about how you can make every transaction as fast and effortless as possible for customers.
- Throw in something extra. Giving customers a little more than they’ve paid for, or a little more than they expect, can make them feel that you really care about their business.
- Say thank you. This might seem obvious, but it’s easy sometimes to forget to thank customers for their business. A genuine “thank you” can go a long way toward creating good feelings in customers.
Please visit our site www.freshskills.net for this and more Personal Development Workshops.
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