Phone skills are a highly valuable asset to have in anyone’s toolbox.Call Center Training will help provide and sharpen those skills. This workshop will help FreshSkills participants enhance their phone skills which will allow participants to be more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier and more satisfied, which will produce happier customers and making you an asset to any organization.

Call Center Training will lower costs as it can reduce turnover. FreshSkills Participants learn the skills to improve productivity and performance. This will produce a positive workplace environment throughout and help to influence the organization as a whole. Understanding metrics and coaching are also used to make sure the participants are achieving their potential, and keep their skill-set at a high level.