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Greet customers with a smile, either in person or on the phone. It may sound corny, but it’s true that customers can hear the smile in your voice when you talk on the phone. Be helpful, even if there’s no profit in it. Make customers feel that your primary...

Ten Tips of Customer Service

Greet customers with a smile, either in person or on the phone. It may sound corny, but it’s true that customers can hear the smile in your voice when you talk on the phone. Be helpful, even if there’s no profit in it. Make customers feel that your primary...

To get, and keep, a job you typically need a repertoire of technical skills. Dentists need to know how to fill cavities. Secretaries need to type 100+ words per minute. Accountants need to be certified.

Want to Climb the Corporate Ladder?

To get, and keep, a job you typically need a repertoire of technical skills. Dentists need to know how to fill cavities. Secretaries need to type 100+ words per minute. Accountants need to be certified.

I also conclude three reasons why soft skills are critical to our workplace success.1 Soft skills are the most difficult to master and will separate us from the mass. Almost anyone can learn basic Professionalism and the necessary Work Attitude that are fundamental to career success. Soft skill are...

Impact of training in your career

I also conclude three reasons why soft skills are critical to our workplace success.1 Soft skills are the most difficult to master and will separate us from the mass. Almost anyone can learn basic Professionalism and the necessary Work Attitude that are fundamental to career success. Soft skill are...